Frequently Asked Questions

A reservation does not guarantee that a shuttle will be waiting for you in the event that your flight is delayed.

If you miss your scheduled shuttle, please visit the schedule page for your location or call the Right Choice Transportation office, at 947-263-0037 and we will try our best to accommodate you on the next available shuttle.

Yes, this is a shared shuttle service so other riders may be on the shuttle during your trip.

If you are interested in booking a private shuttle see information about our Private Bookings here.

Our shuttles pickup and drop-off at the following locations:

DTW Airport Shuttle:

Your Home

The address must be in Oakland, Macomb, or Wayne County, MI

Right Choice Transportation

801 W. Big Beaver Rd. Troy, MI 48084

Somerset Inn

2601 W. Big Beaver Rd., Troy, MI 48084

Troy Marriott

200 W. Big Beaver Rd., Troy, MI 48084

Auburn Hills Marriott at Centerpoint

3600 Centerpoint Pkwy, Pontiac, MI 48341

Residence Inn

3333 Centerpoint Pkwy, Pontiac, MI 48341

Courtyard Marriott

3555 Centerpoint Pkwy, Pontiac, MI 48341

Bloomfield Hills Carpool Lot

6175 N. Adams Rd, Bloomfield Hills, MI 48304

DTW Airport

McNamara Terminal & Evans Terminal

Detroit Experience Shuttle:

Right Choice Transportation

801 W. Big Beaver Rd. Troy, MI 48084

Detroit Stops

• Ford Field
• Fox Theatre
• Little Caesars Arena
• Renaissance Center

FREE short-term parking (72 hours or less) is available at our Bloomfield Hills pick-up location for our DTW travelers.

FREE PARKING is available at our 801 W. Big Beaver Rd pick-up location for all Detroit Experience customers. Parking for Detroit Experience Shuttle riders is only available during their time in Downtown Detroit. We do not offer overnight parking.

Yes, you can book for up to 10 individuals in one reservation. This is perfect for corporate groups or families traveling together.

We also offer private shuttle bookings, click here or call for more information.

All sales are final. Non-refundable and nontransferable. Tickets must be used for the date, time and pick up location secured at the time of booking.

We understand things happen so we are here for you in the event things don't go as planned. Please call the office immediately, at 947-263-0037, and we will do our best to secure you a seat on the next available shuttle at no additional charge.

Each traveler is restricted to two standard suitcases and one personal item. Since there may be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend reserving an additional seat.

Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack, or small shoulder bag.

Right Choice Transportation’s standard luggage allowance is two suitcases, each of which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any piece of luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Right Choice Transportation will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.

To avoid loss or mix-ups, we recommend that passengers tag and identify their luggage with their full legal name and contact information. We also recommend locking all luggage with TSA-approved locks. While we will make every effort to safeguard and return luggage in the condition it was loaded on the shuttle, Right Choice Transportation is not liable for damage to or loss of any luggage. We disclaim any liability for particularly expensive, valuable, or fragile items such as computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommend that these items remain with passengers at all times.

Yes, prohibited items include boxes that exceed standard suitcase restrictions, oversized luggage, duffel bags exceeding the luggage allowance, corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, and illicit substances.

Unaccompanied minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.

No, Right Choice Transportation does not provide car seats or booster seats. We require all passengers to provide them for their children. All children under age 8, less than 57 inches tall, and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat. Please note that the mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).

Right Choice Transportation is not responsible for any lost or damaged items. However, if you have left something behind, please call our local office, and we will do our best to reunite you with your belongings.

Right Choice Transportation is not responsible for any lost or damaged luggage or any of the contents, including personal electronic items such as iPads, laptop computers, etc.